Terms and Conditions

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the service provided on the x121 website (the “Service”) and which is operated by Hashtag4u Ltd. as Service Provider/Operator (“us”, “we” or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

WEBSITE & APPS

The x121 website:

x121.ai for web browsers

Partner sites:

babestation.ai (see https://www.babestation.tv/ai-sex-chat for news)

ACCOUNTS

You can register for an account on x121 using your Google credentials or by using an email address. Your account will be identified by the email address used to register and log in with. You can use a paid x121 subscription tied to a common email address or Google account across both mobile and desktop devices. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

INTELLECTUAL PROPERTY

The Service and its original content, features and functionality are and will remain the exclusive property of x121 (as Service) and Hashtag4u Ltd. (as owner, developer, service provider/operator of the x121 application).

LINKS TO OTHER WEB SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by x121. x121 has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party web sites or services. You further acknowledge and agree that x121 shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of, or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

USE OF AI

Some content on this website, including text, images and video is generated using artificial intelligence (AI). While efforts have been made to ensure accuracy and appropriateness, the AI-generated content may not reflect the views, opinions or intentions of the website owners. Users are advised to exercise discretion when engaging with this material.

PROHIBITED CONTENT & CONDUCT: EXPLOITATION, TRAFFICKING & ABUSE

x121 maintains a zero-tolerance policy toward human trafficking, sex trafficking, sexual exploitation and abuse, including the sexual abuse of children (child sexual abuse material or “CSAM”). Use of our services for any such purpose is strictly prohibited.

This prohibition applies globally and includes, but is not limited to, the following:

1. Child Sexual Abuse Material (CSAM) Policy

Uploading, creating, distributing or attempting to access any material that depicts or purports to depict persons under the age of 18 in sexually explicit conduct is strictly forbidden.
This applies regardless of jurisdiction, in accordance with laws including 18 U.S.C. § 2256–2258A (U.S.), the UK Sexual Offences Act 2003 and EU Directive 2011/93/EU on combating the sexual abuse and sexual exploitation of children and child pornography.

2. Human Trafficking and Sex Trafficking

Content or conduct that promotes, depicts or facilitates human trafficking or sex trafficking is prohibited.
This includes solicitation, recruitment, advertising or any activity in violation of the U.S. Trafficking Victims Protection Act (TVPA), the UK Modern Slavery Act 2015 and Directive 2011/36/EU on preventing and combating trafficking in human beings.

3. Non-Consensual and Exploitative Content

Any material depicting non-consensual sexual activity, sexual assault, sexual exploitation or coercion is strictly prohibited.
This includes “revenge pornography,” deepfakes involving real individuals without consent, or any content created, shared or distributed in violation of consent.

4. Commercial Exploitation

Use of the platform to solicit or advertise commercial sexual services or any form of sexual exploitation is prohibited.

ENFORCEMENT

Any violation of these terms or the policies it contains will result in immediate suspension or termination of access to x121 and permanent removal of offending material.
x121 will cooperate with law enforcement agencies and child protection organizations worldwide, including the National Center for Missing & Exploited Children (NCMEC), the UK Internet Watch Foundation (IWF), Europol and other competent authorities, as required by law.
Where appropriate, reports of CSAM, trafficking or exploitation will be referred to the relevant authorities without notice to the user.

REPORTING

If you encounter content or activity on x121 that you believe violates these terms or policies it contains, please report it immediately to info@x121.ai

TRANSPARENCY & ACCOUNTABILITY

x121 is committed to operating in a transparent and accountable manner with respect to the enforcement of its safety policies. To this end:

1. Transparency Reporting

We will publish periodic transparency reports (at least annually and more frequently where required by law) detailing:

The number and nature of reports received regarding prohibited content or conduct, including child sexual abuse material (CSAM), human trafficking, sex trafficking and sexual exploitation.
The actions taken in response, including removals, account suspensions and referrals to law enforcement.
The actions taken in response, including removals, account suspensions and referrals to law enforcement.

Where required under applicable law (e.g., EU Digital Services Act, UK Online Safety Act), additional statistical and systemic risk assessment information will be disclosed.

2. Cooperation with Regulators & Law Enforcement

We cooperate with competent authorities, regulators and trusted flagger organizations (such as NCMEC, the UK Internet Watch Foundation and Europol) in investigating and addressing illegal content.
We comply with all lawful orders and disclosure obligations in the jurisdictions in which we operate.

3. Independent Review & Continuous Improvement

Our age assurance, moderation and safety systems are reviewed regularly to ensure effectiveness and compliance with evolving international standards.
Where appropriate, we engage with independent auditors, child safety experts or accredited organizations to review and strengthen our policies.

4. User Awareness & Empowerment

Users are provided with clear reporting tools to flag suspected violations of our Terms & Conditions.
We commit to providing feedback, where possible, to individuals who submit good-faith reports of abuse, ensuring they are informed about the status of their report.

REFUNDS POLICY

1. General Principle

All purchases of digital content, subscriptions or credits on x121 are considered final and non-refundable, except where required by applicable law or as expressly provided in this policy.

2. EU & UK Consumer Rights

If you are a consumer located in the European Union or United Kingdom, you may have the right to cancel certain digital purchases within 14 days under consumer protection law.
However, by accessing, streaming or downloading digital content immediately after purchase, you acknowledge and agree that you lose the statutory right of withdrawal once the digital service has begun.
Subscriptions may be cancelled at any time, but cancellation will take effect at the end of the current billing period and no partial refunds will be provided.

3. US Consumers

Refunds for US-based consumers are provided only where required by applicable state or federal law or in cases of verified unauthorized transactions or technical errors.

4. Exceptional Circumstances

Refunds may be granted, at our sole discretion, in cases including but not limited to:

Duplicate charges caused by technical error;
Fraudulent or unauthorized use of your payment method, once verified;
Service unavailability or technical failures preventing access to purchased content for a significant period.

5. Process for Requesting a Refund

To request a refund, you must contact our support team at info@x121.ai within 7 days of the transaction.
Requests must include your account details, proof of payment and a clear explanation of the issue.
Approved refunds will be processed using the original payment method within 14 business days.

6. No Refunds For Prohibited Use

Refunds will not be provided if your access to x121 is terminated due to a violation of our Terms & Conditions and the policies it contains, including prohibited conduct, illegal activity or misuse of the platform.

COMPLAINTS & DISPUTE RESOLUTION POLICY

At x121, we are committed to maintaining a safe, transparent, and fair environment. This policy sets out how complaints can be made, how they will be handled, and the timeframes for resolution.

Scope

This policy applies to:

Users (subscribers/consumers).
Content Creators (uploaders/distributors).
Third Parties (e.g. rights' holders).

Complaints may involve:

Content concerns (illegal, prohibited, harmful or non-consensual).
Privacy or data misuse.
Harassment or abuse.
Financial disputes (charges, payouts, refunds).
Intellectual property rights.
Breaches of our Terms of Service.

Submitting a Complaint

Complaints can be submitted via:

Email: info@x121.ai
Post: Hashtag4u Ltd., 9 Oakwood Park Road, London N14 6QB, United Kingdom

Complaints should include:

Account details (yours and/or the subject of the complaint).
Links/screenshots of relevant content.
A clear description of the issue.
Supporting evidence if available.

Anonymous complaints may be accepted, but resolution may be limited.

Acknowledgment

We acknowledge all complaints within 2 business days.
A unique reference number will be issued.

Investigation & Resolution

All complaints are investigated fairly and confidentially.
Resolution provided within 7 business days.
Complex cases may extend to 14 business days, with notice given.

Possible Outcomes

Content removal or restriction.
Account warnings, suspension or termination.
Refunds or payout adjustments.
Escalation to law enforcement (if required).
No action (with written explanation).

Appeals

Appeals must be filed within 5 business days of receiving the outcome.
A senior staff member, not involved in the original case, will review.
Appeals resolved within 7 business days.

Transparency & Record-Keeping

Complaint records are securely stored.
We publish an annual transparency report showing complaint volumes, categories, resolution times and outcomes (aggregated, non-identifiable data).

Privacy

All complaints are handled in accordance with data protection laws. Information is shared only with staff necessary to the investigation or when legally required.

Review

This policy is reviewed annually to ensure ongoing compliance and effectiveness.

TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which, by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply unsubscribe via Subscriptions. All provisions of the Terms which, by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US

If you have any queries regarding these Terms, you can email us at info@x121.ai, or write to us at Hashtag4u Ltd., 9 Oakwood Park Road, London N14 6QB, United Kingdom, or call us on +44 (0)20 3455 1151.

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